Supervisor, Registrar Counselor

Supervises assigned team and serves as escalation for customers. Diagnoses and resolves complex client inquiries (via phone, email, and in-person) and issues related to all department functions. Analyzes and researches academic policies and degree requirements to maintain and uphold appropriate rules and demonstrates comprehensive knowledge of federal and state regulations, department and student related administrative policies and procedures. Collaborates with other departments to ensure inquiries are resolved. Reviews and recommends changes to department procedures and business workflows. Provides day-to-day management of the team and supports leadership with oversight of team initiatives and departmental objectives. Counsels and advises students, parents, advisors and department chairs and admin on various registrar policy and procedures. Assists with the administration of one or more registrar processes.