Scheduling & Registration Specialist

Essential duties include: 

• Academic Scheduling & Maintenance: Manage, maintain, and troubleshoot the master schedule of classes to ensure accuracy and compliance with institutional policies.
• Room & Event Optimization: Oversee academic room scheduling, coordinate ad hoc event requests, and utilize analytics to optimize campus space utilization.
• Final Exam Coordination: Develop, implement, and communicate the institutional final exam schedule.
• System & Catalog Maintenance: Perform catalog-level maintenance within the student information system (Banner) via Curriculog.
• Registration Support: Facilitate registration processing, manage time tickets, and directly assist students, faculty, and staff in resolving complex registration issues.
• Training & Schedule Onboarding: Design and lead Section Building Training sessions for departmental schedulers and administrative faculty/staff.
• Project Management & Reporting: Leverage Smartsheet for project management, collaborative task tracking, process automation, and the creation of dashboards and operational reports.
• Data Integrity: Generate, analyze, and disseminate routine data integrity reports for both the schedule of classes and the registration processes.
• Help Desk Resolution: Monitor, triage, and swiftly resolve support tickets in Salesforce and Team Dynamix related to scheduling and registration.
• System Testing: Conduct rigorous user testing for all relevant software and system upgrades.
• Customer Service & Compliance: Deliver exceptional, student-centric customer service while strictly adhering to FERPA regulations and institutional privacy standards.
• Cross-Training: Serve as the primary back-up for Special Enrollments processing and other Office of the Registrar tasks, as needed.